It’s an easy-to-learn acronym that literally stands for Voice over Internet Protocol. It’s a telephone service which makes and receive calls using your broadband internet connection. It also provides more efficient communication options and functionality for your company to utilize.
So what does this mean for businesses? It means that instead of spending money on a dedicated public switched telephone network (PSTN), you can use VoIP instead. This is because the two are not technically the same. A PSTN connects with a traditional telephone exchange (SPE). VoIP does not use a separate line for making or receiving calls, but rather, it connects via a high-speed internet connection.
One obvious difference between the two is how they deliver voice and multimedia communications. VoIP phone systems generally include features which are missing from traditional phone systems. This is because many businesses need VoIP services for reasons other than just conserving money. Some use VoIP because they want more options available to them. Businesses can use VoIP to stream video, audio, and even live webinars in addition to traditional phone calls.
There are two ways VoIP phone service providers can improve customer service.
They can adopt advanced protocols such as MPLS and bring high-speed internet to their subscriber lines. VoIP providers also offer enhanced customer support, which often includes round-the-clock technical assistance. And of course, there are several ways a VoIP provider can reduce costs. These include:
The VoIP provider’s ability to provide secure broadband is one way many businesses can save money. With a VoIP system, a business communication solution provider does not have to be concerned with dealing with security threats such as viruses, hackers, or malware. By using a Nextiva VoIP phone system, a business communication solutions provider does not have to worry about viruses or other security threats.
When it comes to saving money and improving service, the VoIP phone system offers both. VoIP provides a secure system for international voice and data communications and there is no need for an extra hardware device to get started. All that is needed is a high-speed internet connection and voice service and VoIP telephone system will be up and running.
Many providers allow the client to determine how much bandwidth and long the connection will last. This flexibility and convenience make it easy for people to use their VoIP phone service when it fits their lifestyle and budget. The pricing and plans vary between VoIP providers and can also vary depending on the number of extensions that are purchased. Most providers allow the client to install the service on their own network. Some require that the client buy their own router and phone or subscribe to a service plan to connect to the server. Other providers allow a person to install the VoIP telephone system themselves through software that connects to the internet.
The VoIP providers offer unlimited long-distance calls along with international calling plans for home and office. There is no connection required to make or receive long-distance calls and the service is provided at considerably reduced rates compared to a traditional phone line service. A person can make unlimited local calls for a low monthly fee. Many VoIP providers offer unlimited long-distance calls along with international calling plans for home and office. Most providers allow a person to install the VoIP telephone system themselves through software that connects to the internet.
VoIP phones can be purchased at a retail store, online, or through the mail.
There is a wide range of designs and features available from the basic digital connectivity to highly complex and feature-rich systems that incorporate everything from OMAE VoIP to industry-standard RCA connectors. Most providers allow a user to select an area code and a seven-digit phone number that will appear as a call sign on any number of VoIP enabled phones.
A large portion of the communication is now done through VoIP and businesses that capitalize on this technology will be able to provide their employees with access to business phone service. Employees can use the VoIP service to make inbound calls as well as outbound calls and have all of the features that come along with a traditional telephone. An employee needs to have a broadband Internet connection and a device that have voice-mail capabilities. VoIP requires a monthly fee in most areas and there is a monthly fee for each extension. Businesses can get hosted VoIP services that handle the entire process and the customer simply signs up for the service and pays the bill.
Providers of business VoIP systems are rapidly growing and finding that this new market offers them a competitive advantage. Some providers already offer IP-based PBX solutions.
- Others offer hosted solutions that provide access to IP enabled phones and extensions.
- The choice is a customer can select the type of phone they need and pay only for the minutes that they use while on the phone.
- Business VoIP systems now combine the functionality of a traditional telephone network with the reliability of a broadband Internet connection, allowing a company to take advantage of features that were once available only to Fortune 500 companies.